FAQ
Have questions? We have answers.
Browse our frequently asked questions for quick information about our OEM manufacturing services.
Getting started
Singapore PharmaTech, as an OEM supplement manufacturer, develops and produces a finished product that is then sold under your brand name. The service covers seven steps: product concept development, research and sampling, custom formulation design, regulatory support, manufacturing, quality control and delivery coordination. In practice the formula, raw material sourcing, filling and packing sit with the manufacturer, while the brand owner keeps marketing, distribution and sales. Production runs across four dosage forms — capsules, tablets, chewable tablets and powder sachets — to agreed product specifications.
Singapore PharmaTech works to both an OEM and an ODM pattern, and the difference between the three terms comes down to who owns the formula and who develops it. Private label packs a manufacturer's existing product under your brand with little or no change. ODM means the manufacturer designs the product and you brand it. OEM means the product is built to your brief. In practice you can adapt a concept from the formula library's eleven wellness categories, or supply your own formula and raw materials for review against technical feasibility, documentation, regulatory suitability and incoming quality requirements.
Yes — Singapore PharmaTech works with first-time brand owners as well as established brands expanding a product line, distributors, retailers, wellness businesses and organisations commissioning their own supplements. A first project usually starts at the concept stage rather than with a finished formula: the initial consultation covers product objectives, target market, preferred dosage form, ingredients and commercial requirements, and takes about 2 working days. From there the formula is developed or adapted before any quotation is issued. Each project is reviewed according to its specific goals and requirements.
Send Singapore PharmaTech five things and a quotation can be prepared: your intended product function or positioning, preferred or required ingredients, dosage form, pack size and packaging format, and estimated order quantity. Enquiries go to [email protected], to +65 6741 2296 during office hours, or through the enquiry form. The project team reviews the details and comes back with next steps. A written quotation follows the feasibility review, which covers project scope, key materials, packaging and estimated costs and takes about 3–5 working days.
Yes. Singapore PharmaTech's initial consultation and quotation are generally free of charge, with no obligation to proceed. Fees may apply for sample development, specialised testing, regulatory services, certification applications, custom tooling or other project-specific work, and any applicable charges are communicated before that work begins. The quotation itself follows a feasibility review of project scope, key materials, packaging and estimated costs, which takes about 3–5 working days. What usually decides when a project reaches paid work is sampling: physical samples take roughly 2–4 weeks, and each additional revision round adds time.
Singapore PharmaTech quotes each project from a brief rather than a published rate card, and the variables that move the number are the ones named at the feasibility review: project scope, key materials and packaging. Dosage form is the first of them — capsules, tablets, chewable tablets and powder sachets carry different processing and packaging requirements. Ingredient choice matters more than most first-time brand owners expect, because branded and specialty raw materials carry their own supplier availability, minimum order quantity and documentation conditions. Order quantity, pack size, packaging format and testing requirements complete the picture.
Singapore PharmaTech manufactures at 4 Ang Mo Kio Avenue 12, Singapore 569498, Level 5 — in Ang Mo Kio, in the north of Singapore. Formulation, sampling, production, packaging and project support all sit under one roof in Singapore. The office is reachable Monday to Friday, 9:00 AM–6:00 PM on +65 6741 2296 and at [email protected], and is closed on public holidays unless otherwise stated. Facility visits are arranged by appointment, subject to production schedules, confidentiality, hygiene and safety requirements.
Formulation and product development
Yes. Singapore PharmaTech maintains a formula library spanning eleven wellness categories: joint and bone health, men's health, eye health, beauty and healthy weight management, immune support, liver and lifestyle wellness, cardiovascular health, sleep and relaxation, brain health, energy and focus, and general wellness. More than 500 formulations have been developed to date. A library concept is a starting point rather than a finished product — it is reviewed and adapted to your target market, positioning, dosage form and budget before sampling begins.
Yes. Singapore PharmaTech accepts client-supplied formulas and client-nominated raw materials, and you can also propose specific materials to be sourced. All formulas and client-supplied materials are subject to technical feasibility, documentation review, regulatory suitability and incoming quality requirements — every material goes through incoming quality checks before use, a stage that runs about 5–7 working days in the production sequence. Supplying approved raw materials yourself can shorten procurement, which is otherwise the longest single stage at 4–6 weeks, following a suitability review and those incoming checks.
Singapore PharmaTech manufactures in four dosage forms: capsules, tablets, chewable tablets and powder sachets. Hard-shell capsules suit a wide range of powdered ingredients and help mask unpleasant taste and odour. Tablets are compact and stable, with size, shape, coating and appearance customisable where technically feasible. Chewable tablets are used for vitamin, mineral and family-oriented products, with flavour, texture and tablet size developed to the product. Powder sachets carry pre-measured single servings and suit higher-dose formulations. Packaging options include bottles, sachets, blister packs and cartons, subject to technical feasibility and project requirements.
Singapore PharmaTech formulates with branded and specialty raw materials alongside standard ingredients — probiotic powders with a choice of strains, collagen powders for beauty-from-within products, and MegaCro Gardenia as a differentiating branded ingredient, plus other branded and functional materials on request. Branded ingredients differ from commodity materials in one way worth planning for: availability, minimum order quantity, technical suitability and documentation vary by supplier and project, and a supplier's own minimum order quantity can set the floor for your production run. Name the ingredient in your enquiry and the team will check what it involves.
Yes. Singapore PharmaTech develops a physical sample for evaluation before commercial production, and that stage takes about 2–4 weeks. Sample quantity, development time and any applicable fees depend on the formulation, dosage form, ingredients and the number of revision rounds — each additional revision adds to the 2–4 week window rather than fitting inside it. Sampling sits at stage 4 of 10, after formula development and the feasibility quotation and before order confirmation, so the sample is evaluated against a price you have already seen.
Yes. Singapore PharmaTech coordinates packaging format, dimensions, artwork specifications and practical considerations with you, across bottles, sachets, blister packs and cartons. Packaging is worth deciding early for a scheduling reason: raw material and packaging procurement is the longest stage in the production sequence at 4–6 weeks, and artwork approval is one of the named factors that moves the overall lead time. Final options remain subject to supplier availability, minimum order quantity and technical feasibility, since packaging components carry their own supplier conditions.
Quality, testing and certification
Singapore PharmaTech holds NSF GMP certification, issued by NSF International against NSF/ANSI 455-2, Dietary Supplements, and SOCOTEC GMP certification, issued by SOCOTEC Certification International. The facility is also registered with the U.S. Food and Drug Administration as a food facility. Products are developed and manufactured with reference to applicable Singapore requirements and relevant Health Sciences Authority (HSA) guidance. The company received the 2022/2023 SME Excellence Business Award and the 2022/2023 Best Business Service & Quality Award. Each mark is listed with its issuing body and what it covers on the about page.
No — and no supplement manufacturer is. Singapore PharmaTech's facility is registered with the U.S. Food and Drug Administration, which is a different thing from approval: the FDA does not approve dietary supplements, and it does not approve or certify the facilities that make them. Registration means the facility is listed with the FDA as a food facility, a notification requirement renewed every two years. Any manufacturer claiming FDA approval for a supplement is describing something that does not exist. Audited assurance comes from third-party GMP certification instead, and Singapore PharmaTech holds two: NSF and SOCOTEC.
No. GMP compliant is a self-declaration that a manufacturer follows Good Manufacturing Practice; GMP certified means an independent certification body has audited the site against a named standard and issued a certificate. Singapore PharmaTech is certified, by two bodies: NSF International, against NSF/ANSI 455-2, Dietary Supplements, and SOCOTEC Certification International. NSF's certification is itself accredited by ANAB under ISO/IEC 17065. When comparing manufacturers, the practical check is to ask which body issued the certificate and against which standard — a mark reproduced on a website is a claim, while the certifying body's own record is the confirmation.
Singapore PharmaTech confirms halal scope project by project, because halal certification for a contract-manufactured supplement is issued per product and per production arrangement rather than inherited from the factory alone. Halal requirements are raised at the enquiry stage: they affect ingredient selection — capsule shell material and alcohol-derived extracts are the usual decision points — as well as production scheduling, cleaning procedures and documentation. Singapore's halal certifying authority is Majlis Ugama Islam Singapura (MUIS). Ingredient selection, manufacturing conditions, documentation and approval remain subject to the requirements of the relevant halal certification body. Tell us which halal market you are targeting and the team will confirm what applies.
Twice — Singapore PharmaTech tests at two separate points in the ten-stage production sequence. Incoming quality checks are run on raw materials and packaging components before they are used, which takes about 5–7 working days, and finished-product testing and release follows manufacturing and packing, which takes about 5–10 working days. Nothing is dispatched before release. The specific checks and testing follow established procedures and the agreed product specification for your product, so the test panel is confirmed as part of that specification rather than being identical for every project.
Yes, by appointment. Singapore PharmaTech arranges facility visits at 4 Ang Mo Kio Avenue 12, Singapore 569498, Level 5, subject to production schedules, confidentiality, hygiene and safety requirements — a live production area cannot accommodate unannounced visitors. Contact the team in advance, on +65 6741 2296 or at [email protected], so the visit can be scheduled around the production plan. Office hours are Monday to Friday, 9:00 AM–6:00 PM, and the office is closed on public holidays unless otherwise stated.
Singapore PharmaTech can provide a Certificate of Analysis (COA), a Certificate of Origin (COO) and a Certificate of Free Sale (CFS), depending on product eligibility, transaction structure and destination requirements. The COA is the analysis certificate for the product supplied; the COO states the country of origin of the goods; the CFS states that the product is freely sold in its country of manufacture. Other supporting documents may be discussed where applicable, and availability and issuance conditions vary by document and project. Tell the team which market you are shipping to at the enquiry stage, because the destination decides which of the three matter.
Lead times, orders and export
Singapore PharmaTech's typical production lead time is 2–3 months from order confirmation to dispatch. That window covers procurement onward — it does not include the consultation, formula development, quotation and sampling stages that come before order confirmation, and sampling alone typically takes 2–4 weeks. Inside the 2–3 months, the long pole is raw material and packaging procurement at about 4–6 weeks; manufacturing and packing runs 3–4 weeks, and finished-product testing and release 5–10 working days. Actual timing depends on formulation complexity, material and packaging availability, testing requirements, artwork approval and order quantity.
Three things move the schedule and two of them are in your hands. Supplying approved raw materials shortens procurement — the longest stage, at 4–6 weeks — following a suitability review and incoming quality checks by Singapore PharmaTech. Settling packaging and artwork early matters for the same reason, since packaging components are procured in that same 4–6 week window and artwork approval is a named factor in the overall lead time. The third is revision rounds at sampling: the 2–4 week sample stage repeats with each additional round. The 2–3 month lead time still runs from order confirmation.
Yes. Products manufactured by Singapore PharmaTech may be exported to overseas markets, subject to the regulations, registration or notification requirements of the destination country. Manufacturing and export-support documents can be provided where applicable — a Certificate of Analysis, Certificate of Origin and Certificate of Free Sale are the three most commonly requested. The brand owner or importer remains responsible for confirming market-specific compliance, and overseas markets remain subject to local regulations and importer responsibilities. Raise the destination market at the enquiry stage, because it can affect ingredient selection and label content before the formula is fixed.
The brand owner or importer, not Singapore PharmaTech. Singapore PharmaTech supports the review of ingredient suitability, label information and manufacturing documents with reference to applicable Singapore requirements, and can provide manufacturing and export-support documents such as a Certificate of Analysis, Certificate of Origin and Certificate of Free Sale where applicable. Overseas markets remain subject to local regulations and importer responsibilities, and confirming market-specific compliance — including any registration or notification the destination country requires — sits with the brand owner or importer.
Both are possible. Released products are prepared and packed for collection or shipment as the final stage of Singapore PharmaTech's ten-stage sequence, which takes about 2 working days after finished-product testing and release. Nothing leaves the facility before release. For shipments abroad, export-support documents such as a Certificate of Origin and Certificate of Free Sale can be provided where applicable, subject to product eligibility, transaction structure and destination requirements. Confirm the delivery arrangement for your project with the team along with the destination market.